關於我們 About us

手機應用程式 Mobile App
我們的陪診員都曾接受專業培訓,通過考核並持有相關課程證書,當中包括陪診員、保健員及護理員等,能夠為門診病人提供專業陪診服務。結合資訊科技,前線員工透過自行研發的手機應用程式,記錄服務日誌、接收工作提示及存取相關資訊,簡化現有工作流程,減少人為錯誤,有效擔當客戶、家人及醫護人員的溝通橋樑。
服務過程中取得的資料均加密儲存於管理平台,讓客戶能夠輕易且安心跟進最新情況。另外,在取得客戶同意的情況下,服務記錄會以匿名方法進行資料分析,所得數據有助靈活調配資源,降低成本,我們亦能準確評估工作成效,從而改善整體服務水平。
 
Our care workers are well-trained and qualified with professional certificates - including escort workers for out-patient visits, care workers, health workers or related fields. With You Out-Patient Escort Services provides the professional escort services for out-patient visits. By adopting the information technology, we developed a mobile app for frontline care workers, which allows them recording all the work logs, getting reminder notifications, and receiving related information. It helps to simplify the existing working procedures, reduce human errors and act as an efficient message-relay bridge among medical staffs, patients and their carers.
Data obtained from the frontline would be securely stored in the backend data management platform, where the patients' carers can easily trace the latest follow-ups. Moreover, with the customer's consent, anonymous data analysis would be performed, the output would let us well-allocate the resources and precisely evaluate the performance. As a result, we look forward to a significant improvement of the overall service quality in the industry.
短訊提示 SMS Notification
 
資訊管理平台 Data Management Platform
服務報告 Service Report
 
 

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