預約服務 Booking

新客戶 New Customer

首次使用「我陪你」服務的新客戶,請於覆診前最少七個工作天致電預約,我們會向客戶或其照顧者了解背景資料、基本病歷及特別需要。如有需要,我們可能會安排首次服務前上門家訪或邀請客戶或其照顧者面談,以便交收相關文件及講解如何使用網上管理平台。一般情況下,家訪或面談需時約半小時,建議客戶的照顧者預留時間與陪診員直接溝通。此外,陪診員於家訪或面談時會收取港幣一百元正,扣除首次登記費後,餘額用作增值帳戶。
New customer should call us 7 working days before their medical appointment. We will collect the background information, medical history and other needs from the customer. We may arrange a pre-service home visit or a face-to-face conversation if necessary. During the meeting, our care worker will deliver the documents and introduce our online management platform. It usually takes 30 mins. We highly recommend that the customer's carers should spare some time for a face-to-face conversation with our care worker. HKD100 would be charged during the meeting, the registration fee would be deducted, and the remaining value would be added to customer's account balance.
 

預約陪診服務 Book for Out-Patient Escort Service

一般情況下,陪診員於每次服務完畢會即時詢問客戶是否需要下次覆診的服務,客戶無需額外致電預約。如客戶需要安排額外服務,請於覆診前三個工作天致電預約。成功配對合適的陪診員後,我們會以短訊形式確認預約,客戶亦可透過此網站查閱。
After the service has completed, our care worker would ask the customer if a service arrangement is needed for next medical appointment. Customer may not need to call us in this case. If an extra service is required, please contact us 3 working days before the medical appointment. Once a suitable care worker is matched up, customer will receive a SMS for confirmation. Customer may also check their booking via the website.

更改或取消預約 Re-schedule / Cancel Booking

如需更改或取消預約,請於最少一個工作天前通知我們,否則將扣除五十元儲值額作手續費。
To re-schedule / cancel a booking, please contact us 1 working day before the service. Otherwise, a service charge of HKD50 would be deduced from the account.
 
 
 

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