Please call / WhatsApp us at (+852) 5162 10007 days in advance before the first medical appointment.
We will collect the background information, medical history or other details from the carer of the customer.
We may arrange a pre-service home visit or invite the carer for a face-to-face conversation if necessary, in order to delivering the documents and introducing the services.
Returning customer should call / WhatsApp 3 days in advance before the medical appointment.
We will match up the suitable care worker - considering the location / datetime, the physical condition of the customer and the working experience / expertise of our care workers.
Once the match-up is successful, the carer will receive a SMS confirmation.
On the day of service, care worker will arrive at the residence with sufficient buffer time based on the distance between the residence and the hospital.
Service is charged with time-based pricing. Care worker will scan the member card on arrival to record the start time.
The whole process will be recorded, carer may monitor the real-time status of the service via our data management platform.
After returing to the residence, care worker will scan the member card again to record the end time.
Carer will receive a SMS notification after the completion.
Service report is usually sent to carer by email within 1 working day.
The report shows all worklogs, medical instructions, related follow-up information and transaction records.
Carer can check those information via our data management platform as well.
We offer our service with a pre-paid system. If there is insufficient credit balance after deducting the service charge or other expenses, carer may top-up the account by direct deposit via bank / ATM or online payment via PayPal.