Procedures

New Customer

New Customer

  • Please call / WhatsApp us at (+852) 5162 1000 7 days in advance before the first medical appointment.
  • We will collect the background information, medical history or other details from the carer of the customer.
  • We may arrange a pre-service home visit or invite the carer for a face-to-face conversation if necessary, in order to delivering the documents and introducing the services.
Service Booking

Service Booking

  • Returning customer should call / WhatsApp 3 days in advance before the medical appointment.
  • We will match up the suitable care worker - considering the location / datetime, the physical condition of the customer and the working experience / expertise of our care workers.
  • Once the match-up is successful, the carer will receive a SMS confirmation.
Service Workflow

Service Workflow

  • On the day of service, care worker will arrive at the residence with sufficient buffer time based on the distance between the residence and the hospital.
  • Service is charged with time-based pricing. Care worker will scan the member card on arrival to record the start time.
  • The whole process will be recorded, carer may monitor the real-time status of the service via our data management platform.
  • After returing to the residence, care worker will scan the member card again to record the end time.
  • Carer will receive a SMS notification after the completion.
Service Follow-up

Service Follow-up

  • Service report is usually sent to carer by email within 1 working day.
  • The report shows all worklogs, medical instructions, related follow-up information and transaction records.
  • Carer can check those information via our data management platform as well.
  • We offer our service with a pre-paid system. If there is insufficient credit balance after deducting the service charge or other expenses, carer may top-up the account by direct deposit via bank / ATM or online payment via PayPal.

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